Find answers to common questions about our custom services.
1. What types of chess products do you offer?
We offer a wide range of chess products, including wooden chess sets, chess boards, chess pieces, magnetic chess sets, folding chess sets, travel chess sets, tournament chess sets, and customized chess products for brands, wholesalers, retailers, and gift companies.
2. Do you support OEM and ODM customization?
Yes. We support OEM and ODM services, including custom logo, board size, piece design, material selection, color matching, packaging design, and private label production. You can send us your design idea or sample, and our team will help you develop the product.
3. What materials are available for your chess sets?
Our chess sets can be made from different materials, such as solid wood, MDF, veneer wood, plastic, resin, and other selected materials. For premium wooden chess sets, we can also provide different wood finishes based on your target market and budget.
4. What is your minimum order quantity?
The MOQ depends on the product type, material, size, and customization requirements. Standard products usually have a lower MOQ, while customized products may require a higher MOQ. Please contact us with your product details, and we will provide a suitable MOQ and quotation.
5. Can I customize the packaging?
Yes. We can provide customized packaging solutions, including color boxes, kraft boxes, gift boxes, magnetic boxes, instruction manuals, barcode labels, and retail-ready packaging. Custom packaging is especially suitable for brand owners, Amazon sellers, and retail chains.
6. Do you provide samples before bulk production?
Yes. Samples are available for quality checking before bulk orders. For customized products, we can make a sample based on your confirmed design, logo, material, and packaging requirements. Sample cost and sample lead time will depend on the product details.
7. How long does production usually take?
For standard products, production usually takes about 15–30 days after order confirmation. For customized chess sets, the lead time may be longer depending on design complexity, sample approval, packaging requirements, and order quantity.
8. How do you control product quality?
We follow a strict quality control process, including material inspection, production checking, surface finishing inspection, assembly checking, packaging inspection, and final random inspection before shipment. Our goal is to ensure stable quality for every bulk order.
9. Can you arrange international shipping?
Yes. We can help arrange shipment by sea, air, express, or railway depending on your destination, order quantity, and delivery schedule. We can also work with your own freight forwarder if you already have one.
10. How can I get a quotation?
Please send us your product requirements, including product type, size, material, quantity, logo customization, packaging needs, and destination country. Our team will review your request and provide a detailed quotation as soon as possible.
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